PHARMA GLOBAL
Last Updated: October 26, 2026
Website: https://pharma-global.shop
1. Overview
At PHARMA GLOBAL, we are committed to providing reliable and convenient delivery services to customers worldwide.
This Shipping & Delivery Policy explains our shipping methods, order processing, international deliveries, and procedures for delivery-related enquiries.
All orders are handled according to product availability, destination, and applicable shipping regulations.
2. Shipping Destinations & Methods
PHARMA GLOBAL offers local courier delivery in selected locations and international shipping through DHL.
Our delivery options include:
Dubai, United Arab Emirates
Local courier delivery within Dubai.
Abu Dhabi, United Arab Emirates
Local courier delivery within Abu Dhabi.
Kazakhstan
Courier delivery within Kazakhstan, subject to destination coverage.
Moscow, Russian Federation
Local courier delivery within Moscow.
Worldwide Shipping
International delivery through DHL to supported destinations worldwide, subject to carrier availability and applicable shipping restrictions.
Delivery availability is confirmed during order processing.
3. Order Processing
Orders are processed after the necessary order details and payment arrangements have been confirmed.
Processing times may vary depending on product availability, order volume, destination, and shipping method.
Customers will receive relevant order information through the contact details provided during checkout.
If additional information is required to process an order, our team may contact the customer.
4. Delivery Times
Delivery times depend on the destination, selected shipping method, customs procedures, and local courier operations.
Local courier deliveries and international DHL shipments may have different delivery schedules.
Estimated delivery times may be communicated during checkout or order confirmation.
Delivery estimates are not guaranteed unless expressly confirmed as part of the agreed delivery service.
5. Shipping Costs
Shipping costs depend on the delivery destination, shipment characteristics, and selected delivery service.
Applicable shipping charges will be displayed during checkout or communicated before the order is finalised.
International shipments may be subject to additional customs duties, import taxes, or handling fees imposed by the destination country.
Such charges are handled according to applicable laws and the agreed delivery terms.
6. International Shipping & Customs
PHARMA GLOBAL provides international shipping through DHL where the service is available and the shipment is legally permitted.
International orders may be subject to customs inspections, import requirements, and local regulations.
Customers are responsible for providing accurate shipping information and any documentation reasonably required from the recipient for lawful importation.
Certain products may be restricted or prohibited in specific jurisdictions.
We reserve the right to decline or cancel shipments that cannot be completed lawfully or through the available delivery services.
If a shipment is delayed, held, or rejected by customs, the situation will be reviewed in accordance with applicable law, the agreed delivery arrangements, and our Refund & Return Policy.
7. Product Packaging & Handling
We take reasonable care when preparing products for shipment.
Packaging is selected according to the nature of the products and their handling requirements.
Certain products may require additional protection during transportation.
Customers should inspect their orders upon receipt and contact us if they notice damaged packaging or concerns regarding product integrity.
8. Order Tracking
Tracking information may be provided when available through the selected courier or shipping service.
For international DHL shipments, customers may receive a tracking number to monitor shipment progress through the carrier’s tracking system.
Customers may also contact our support team for assistance with delivery-related enquiries.
9. Delivery Address & Failed Deliveries
Customers are responsible for providing accurate and complete delivery information, including:
- Recipient’s full name
- Delivery address
- Contact telephone number
- Any additional information necessary for successful delivery
Incorrect or incomplete information may result in delivery delays or unsuccessful delivery attempts.
If redelivery is required due to incorrect information provided by the customer, additional charges may apply where legally permitted and appropriately disclosed.
10. Delivery Delays
Delivery may be affected by circumstances including:
- Customs processing
- Courier operations
- Weather conditions
- Public holidays
- Transportation disruptions
- Government restrictions
- Other circumstances beyond our reasonable control
We will provide reasonable assistance with delivery-related enquiries.
Any rights or remedies arising under applicable law remain unaffected.
11. Damaged or Incorrect Deliveries
If an order arrives damaged, contains incorrect products, or has compromised packaging, customers should contact us at:
info@pharma-global.shop
Please provide the order number, a description of the issue, and photographs where relevant.
Eligible claims will be reviewed in accordance with our Refund & Return Policy and applicable law.
12. Order Cancellation
Customers may request cancellation before an order has been dispatched.
Cancellation requests should be sent to:
info@pharma-global.shop
Once an order has been dispatched, cancellation and refund requests are handled according to our Refund & Return Policy and applicable consumer rights.
13. Applicable Law
This Shipping & Delivery Policy is governed by the laws of the Russian Federation, subject to mandatory legal provisions applicable to individual transactions and delivery destinations.
Nothing in this Policy limits consumer rights that cannot legally be restricted.
14. Contact Information
For shipping enquiries, delivery assistance, or questions regarding this Policy, please contact:
PHARMA GLOBAL
Legal Entity: LLC SERVICE TRADE
Country of Registration: Russian Federation
Registered Address: Apartment 34, 3A Krasnaya Street, Podolsk, Russian Federation
Taxpayer Identification Number (INN): 5036142294
Email: info@pharma-global.shop
Website: https://pharma-global.shop
