PHARMA GLOBAL
Last Updated: October 27, 2026
Website: https://pharma-global.shop
1. Overview
PHARMA GLOBAL is an online store operated by LLC SERVICE TRADE, a company registered in the Russian Federation.
This policy explains the conditions for returns, exchanges, refunds, and order cancellations, including orders delivered to the United Arab Emirates.
Due to the nature of our products and their specific storage and handling requirements, returns are subject to quality, safety, and product integrity considerations.
Nothing in this policy limits any mandatory consumer rights applicable to a purchase.
2. Return and Refund Eligibility
Customers may request a return, replacement, or refund in the following circumstances:
- The product arrives defective or fails to meet its stated specifications.
- The packaging is damaged or compromised upon delivery.
- The product received differs from the product ordered.
- The order contains missing or damaged items.
- The product does not match its published description.
- Other circumstances where a return or refund is required by applicable law.
Returns for change of mind or personal preference are not generally accepted, except where required by applicable law.
3. Product Condition
Returned products should be unused, unaltered, and maintained in their original condition whenever reasonably possible.
Products that have been opened, used, improperly stored, or damaged after delivery may not qualify for discretionary returns.
These restrictions do not exclude valid claims relating to products that were defective or non-conforming upon delivery.
4. Reporting a Problem
Customers should inspect their orders upon delivery and notify us as soon as reasonably possible if an issue is discovered.
Return requests may be submitted to:
info@pharma-global.shop
Please include:
- Order number
- Description of the issue
- Photographs of the product and packaging, where relevant
- Any additional information reasonably necessary to assess the request
There is no additional contractual deadline for submitting an eligible claim under this policy. Applicable statutory deadlines and limitation periods continue to apply.
5. Returns and Exchanges
Eligible customers may receive a replacement, refund, or another remedy as required by applicable law.
Returns and exchanges are provided without additional return-handling fees for verified defective, damaged, or incorrectly supplied products.
Customers should contact our support team before sending products back. Return arrangements and instructions will be provided after the request has been reviewed.
6. Refund Processing
Approved refunds will be initiated within 14 calendar days of approval, subject to any shorter period required by applicable law.
Refunds will be issued to the original payment method whenever possible, including the original bank card or PayPal account.
The time required for funds to appear in the customer’s account may vary depending on the bank, payment provider, and processing network.
Customers will be notified when their refund has been initiated.
7. Order Cancellation
Customers may request cancellation before an order has been dispatched.
To request cancellation, contact info@pharma-global.shop and provide the order number.
If the order has already been dispatched, the request will be reviewed in accordance with this policy and applicable consumer protection requirements.
8. Shipping and Delivery Issues
If a product arrives damaged, incomplete, or different from the order, customers should contact our support team.
Delivery delays, customs procedures, or incorrect shipping information do not automatically qualify an order for a refund.
However, customers retain any applicable legal rights to a refund or other remedy, including where a delivery delay makes the products unusable for their intended purpose.
9. Applicable Law
PHARMA GLOBAL is operated by LLC SERVICE TRADE, registered in the Russian Federation.
This policy is governed by the laws of the Russian Federation, without prejudice to any mandatory consumer protection laws applicable to individual transactions.
Orders delivered to the United Arab Emirates remain subject to any applicable local import, product safety, and consumer protection requirements.
10. Contact Information
PHARMA GLOBAL
Legal Entity: LLC SERVICE TRADE
Country of Registration: Russian Federation
Registered Address: Apartment 34, 3A Krasnaya Street, Podolsk, Russian Federation
Taxpayer Identification Number (INN): 5036142294
Email: info@pharma-global.shop
Website: https://pharma-global.shop
