Privacy Policy

General Provisions

PHARMA GLOBAL

Last Updated: October 26, 2026

Website: https://pharma-global.shop

1. Introduction

Welcome to PHARMA GLOBAL.

This Privacy Policy explains how LLC SERVICE TRADE (“Company”, “we”, “us”, or “our”) collects, uses, stores, shares, and protects personal information when you visit https://pharma-global.shop (the “Website”), place an order, or communicate with us.

We are committed to protecting your privacy and handling personal information responsibly and in accordance with applicable data protection laws.

This Privacy Policy applies to visitors and customers accessing our Website from any country.

2. Company Information

The Website is operated by:

Legal Entity: LLC SERVICE TRADE

Country of Registration: Russian Federation

Registered Address: Apartment 34, 3A Krasnaya Street, Podolsk, Russian Federation

Taxpayer Identification Number (INN): 5036142294

Website: https://pharma-global.shop

Email: info@pharma-global.shop

LLC SERVICE TRADE is responsible for processing personal information collected through the Website, except where third-party providers act as independent data controllers.

3. Information We Collect

We may collect and process the following categories of personal information:

Personal Information

  • First and last name
  • Email address
  • Telephone number
  • Shipping and delivery address

Order Information

  • Products purchased
  • Order history
  • Order dates and reference numbers
  • Payment method and transaction status
  • Shipping and delivery details

Technical Information

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Website usage and interaction data
  • Date and time of Website visits

Communications

  • Customer enquiries
  • Email correspondence
  • WhatsApp communications
  • Customer support requests

We collect information directly from you when you place an order, contact us, or provide information through the Website, as well as certain technical information generated through Website interactions.

4. How We Use Your Information

We use personal information to:

  • Process and fulfil orders
  • Arrange shipping and delivery
  • Process and verify payments
  • Provide customer support
  • Respond to enquiries and complaints
  • Maintain and improve Website functionality
  • Analyse Website traffic and performance
  • Measure advertising effectiveness
  • Protect against fraud and unauthorised activities
  • Comply with applicable legal and regulatory obligations

We do not use customer contact information for promotional email, SMS, or WhatsApp mailing campaigns.

5. Legal Basis for Processing

Depending on applicable data protection legislation, we process personal information on the following grounds:

Contractual Necessity

Processing necessary to complete purchases, fulfil orders, arrange deliveries, and provide customer support.

Legal Obligations

Processing necessary to comply with applicable accounting, tax, consumer protection, and other legal requirements.

Legitimate Interests

Where permitted by law, processing necessary to maintain Website security, prevent fraud, improve operations, and protect our business interests.

Consent

Where required by applicable law, we obtain consent before processing personal information for purposes that require it.

6. Payment Processing

PHARMA GLOBAL accepts payments through bank transfer and PayPal.

Payment transactions may be processed by independent financial institutions or payment service providers.

We may receive information necessary to confirm payments, maintain transaction records, and fulfil orders.

We do not intentionally collect or store full payment card numbers through our Website.

Payment providers process personal information according to their own privacy policies and applicable legal requirements.

7. Third-Party Service Providers

We work with trusted third-party providers to operate and maintain our Website and fulfil customer orders.

These include:

WooCommerce / WordPress

Used to operate our online store, manage checkout processes, and maintain order information.

Timeweb

Provides Website hosting and technical infrastructure.

amoCRM

Used to manage customer enquiries, communications, and order-related interactions.

PayPal

Provides payment processing services.

Google Analytics 4

Used to analyse Website traffic, user interactions, and performance.

Google Tag Manager

Used to manage Website analytics and measurement integrations.

Meta Platforms

Meta Pixel is used to measure advertising performance and analyse interactions with our Website.

WhatsApp Business

Used to communicate with customers and provide order-related support.

Shipping and Logistics Providers

Receive information necessary to arrange and complete deliveries, including customer names, contact details, and delivery addresses.

We share personal information only where necessary for these purposes or otherwise permitted or required by applicable law.

We do not sell customer personal information databases to third parties.

8. International Data Transfers

PHARMA GLOBAL operates an internationally accessible online store.

Personal information may be processed, stored, or accessed in different countries through our hosting infrastructure, payment providers, customer management systems, analytics platforms, and logistics partners.

These countries may have data protection laws that differ from those in your country of residence.

Where required by applicable law, we implement appropriate measures to protect personal information transferred internationally.

Such measures may include contractual safeguards, access restrictions, security controls, and other legally required protections.

9. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy or to comply with applicable legal requirements.

Retention periods depend on the nature of the information and the purposes for which it is processed, including:

  • Order processing and fulfilment
  • Customer service
  • Accounting and financial recordkeeping
  • Legal and regulatory compliance
  • Dispute resolution
  • Fraud prevention and security

When personal information is no longer required, we take appropriate steps to delete or anonymise it, unless continued retention is required by law.

10. Data Security

We implement appropriate technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, destruction, or loss.

These measures may include:

  • Secure Website connections
  • Restricted access to customer information
  • Authentication and access controls
  • Technical security monitoring
  • Regular software and security updates
  • Appropriate safeguards for third-party services

Although we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.

11. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of personal information
  • Request restriction of certain processing activities
  • Object to certain types of processing
  • Withdraw consent where processing is based on consent
  • Request data portability where applicable
  • Submit a complaint to a competent data protection authority

To exercise your privacy rights, please contact us at:

info@pharma-global.shop

We may request reasonable information to verify your identity before responding.

Requests will be handled in accordance with applicable legal requirements.

12. Children’s Privacy

Our Website is not intended for children.

We do not knowingly collect personal information from children in violation of applicable law.

If we become aware that personal information has been collected from a child without the authorisation required by law, we will take appropriate steps to address the situation.

13. Third-Party Websites

Our Website may contain links to third-party websites, payment platforms, or external services.

We are not responsible for the privacy practices, security, or content of independently operated third-party websites.

We encourage users to review the privacy policies of third-party services before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, services, technology, or applicable legal requirements.

Any updated version will be published on this page with a revised “Last Updated” date.

Where required by applicable law, we will provide additional notice or obtain consent.

15. Contact Information

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact:

PHARMA GLOBAL

Legal Entity: LLC SERVICE TRADE

Registered Address: Apartment 34, 3A Krasnaya Street, Podolsk, Russian Federation

INN: 5036142294

Email: info@pharma-global.shop

Website: https://pharma-global.shop